Shipping, Delivery & Return Policy

At Tabarka Studio, we take great care in ensuring your order reaches you safely and efficiently. The following information outlines our shipping process, delivery standards, and customer responsibilities.

Shipping Coverage

We proudly ship to all 50 U.S. states. For deliveries to Hawaii or Alaska, please contact our team at (480) 968-3999 or sales@tabarkastudio.com for assistance with order processing and shipping arrangements. International orders are also welcome. For global shipments, please reach out to sales@tabarkastudio.com for personalized support.

Delivery Access

Deliveries to locations with limited or restricted access—such as gated communities, steep driveways, ferry-only zones, or narrow streets—may require special arrangements and additional fees. If you believe your delivery address may qualify as difficult to access, please contact us in advance. All related fees must be paid before delivery is scheduled.

Estimated Shipping Times

Once your order is completed, shipping times vary depending on destination and carrier availability. While we strive to meet estimated delivery windows, these timelines are not guaranteed and may be affected by production schedules or transit delays. We strongly recommend scheduling installation only after your materials have been delivered and inspected.

Tabarka Studio is not responsible for costs or delays related to early installation scheduling.

Delivery Process

When your order ships, our freight partner will contact you to schedule a delivery window. You must confirm within 24 hours to avoid potential storage, rescheduling, or return shipping fees.

All deliveries are curbside via liftgate. Drivers are not permitted to move tile indoors, unstack pallets, or assist with unpacking. Customers are responsible for moving materials from the curb into their property.

Receiving Your Order

You or your designated representative (contractor, family member, etc.) must be present at the time of delivery to sign for and inspect the shipment. If someone else receives the order, they must be informed of and agree to our delivery policies.

Inspection Upon Arrival

When your shipment arrives, please take the following steps immediately:

Inspect all boxes before signing the delivery receipt. Check for visible damage, missing boxes, or signs of mishandling. Open two to three boxes to verify product condition and check for concealed damage.

If you find any issues, clearly note them on the Bill of Lading (BOL) and email claims@tabarkastudio.com within 48 hours, including photos and a brief description of the problem.

Damage or Incorrect Product

All claims for damage or incorrect product must be submitted within 48 hours of delivery. Please include photos, your order number, and a detailed explanation. Failure to report issues within this timeframe may result in an inability to process claims or send replacements.

Normal Breakage

A breakage rate of 2–4% is considered standard within the tile industry due to the handmade nature of our products. We recommend ordering at least 15% additional material to account for breakage, trimming, and installation cuts.

Damaged Deliveries

Please do not refuse delivery even if visible damage exists. Accept and document the shipment’s condition, then contact us promptly so that we can file a claim and arrange replacements as needed. Refusing a shipment may lead to unnecessary delays and additional freight costs.

Missed Deliveries

Missed appointments may result in carrier-assessed fees ranging from $75 to $400 or more, depending on location and carrier policy. These fees are the responsibility of the customer.

Return Policy

Because every order is handcrafted, returns are not accepted.Orders can be canceled within 4 hours of confirmation by emailing orders@tabarkastudio.com.